As we navigate through the generative AI (GenAI) buzz, one question arises: What should we do as IT leaders to prepare our organizations? To address this and help keep your boards and external ...

Microsoft is readying more new waves of its Dynamics CRM and related products for delivery in the second and fourth calendar quarters of 2015. A roadmap with the latest delivery dates and codenames ...

If you are a CRM leader, IT leader or sales operations leader who is in charge of CRM at your organization, you know that at the beginning of the year, you should look at your roadmap and work on high ...

Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness ...

Is it any wonder that the new mantra in business today is to become a customer-driven organization that develops enduring relationships with its consumers? In an Accenture study, "How much are CRM ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

I had a conversation with another CRM magazine contributor recently in which we contrasted the good old days of CRM compared to the state of CRM today. Even though we run in different circles within ...

A CRM cycle is essential for businesses looking to effectively manage their customer relationships and drive growth. This process involves progressing through various stages to achieve success. When ...

In the traditional PCP blockbuster model, promotional saturation was effective. The medical claim could be simple and the sales message clever. It didn’t matter if marketing tactics existed in their ...

As it does with Office 365 and its Edge browser, Microsoft now offers a roadmap listing many (but not all) of the coming and recently released features of its Dynamics CRM product. The new Dynamics ...

Salesforce aims to become the leading AI CRM software provider and has officially added AI as the fifth focus area on its transformation roadmap. The company's Data Cloud, a customer data platform, is ...