OK, maybe that's an exaggeration. But there are better ways than slogging through a voice menu. This is pretty slick: Fonolo, a young company out of Canada, has released a version of its ...
Click-to-connect applications will replace IVR applications over time as multi-modal communications takes off. Click-to-connect applications will replace IVR applications over time as multi-modal ...
If You Need IVR Compliance, Look for These 6 Features Your email has been sent The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity ...
Recently, Paul English made the news with his “IVR Cheat Sheet,” a Web site that lists shortcuts to allow customers to quickly escape from corporate IVR systems. The list is a clever idea, but for ...
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