Everything in Salesforce is now an API, an MCP tool, or a CLI command, and agents can use all of them. For 25 years, using ...

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...

The new platform packages Salesforce’s AI and developer tools into a headless, API‑driven layer designed for software agents ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

Salesforce has launched an enhanced version of its Agent Fabric platform, designed to unify AI agent management and improve ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

Salesforce Inc. (NYSE:CRM) is one of the 10 Hidden AI Stocks to Invest In. Salesforce Inc. (NYSE:CRM) is one of the hidden AI ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Salesforce’s move to push clients to use new artificial-intelligence features is facing challenges, according to Jefferies. There is “decision fatigue among enterprise customers given the influx of AI ...

Salesforce used AI agents to cut $100 million in support costs and handle 3 million customer conversations. Now it's ...