Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...

Clovis Cuqui is departing Shopify after years of leading its customer-support organization. Cuqui will be replaced by Glen Worthington, another longtime Shopify leader. Shopify's support organization ...

Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...