Patient Experience at Mass General
Patient Experience at Mass General
Dec 23, 2020
massgeneral.org
This year, we celebrate 15 years of our patient experience program—Comfort, Professionalism and Respect (CPR). This program supports and promotes excellent patient experiences and outcomes. In his latest quarterly update, President and CEO Mark Tarr talks with National Director of Quality Mary Ellen DeBardeleben about how the CPR program has evolved and continues to be embedded in the culture of our hospitals. | Encompass Health
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This year, we celebrate 15 years of our patient experience program—…
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